ABSA take me nowhere part2

SO, After receiving no feedback for months about being stranded by ABSA's take me home service, I was stranded again, same place, Hillcrest Quarry. No call received, just an SMS to state they had left after I had already left, 45 minutes after the scheduled time. having again to risk the lives of myself and my passengers. The service that ABSA uses could not give a flying F what happens to the people they are supposed to get home safely. I don't expect anything to change. Do I not pay for this disservice? ABSA, sort these people out or FNB, here I come.