ABSA Take-me-nowhere

I am a Premium banking member with ABSA and was recently incredibly dissapointed and upset with their service. I have a certain amount of take-me-home services per year. Recently myself, my girlfriend, and her friend went to the guns and roses tribute concert in Durbanville. Being responsible I booked a take-me-home as I knew we would be drinking. The take me home was booked for 11:30. The concert grounds did not have a cellphone signal so I ensured we were at the car at 11:00 I then noticed 2 missed calls from the driver already. The service requires you to be ready 15 minutes before the time booked. We were at the car 30 minutes before the booked time, the driver had already called and was not answering my return calls (x5) We were stranded at the event. We then called the take-me-home centre and explained the situation. They had no drivers that could assist. This meant that I had to drive us home under the influence or be stranded at the event grounds (which is not safe) overnight. The centre operator said he would call us in 30 minutes to ensure we arrived home safely, He never called back.

We arrived home safely but I was absolutely livid at the way ABSA treats their premium banking clients. I was completely abandoned and left stranded by ABSA who's driver couldn't be bothered to follow their own rules, and then had to risk our lives by driving myself.

He arrived 30 minutes early and decided to leave as we were not on his schedule instead of the arranged time and ignored my calls afterwards. I obviously have zero confidence in ABSA's take-me-home service and will never ever trust them enough to make use of it again.