absa take me home service - OR NOT

So today 04/12/2015 I phoned the Absa take me home service at 10:12am and spoke to a consultant. I requested that I use the Absa take me home service as I have done so in the past. She asked me what time, I said 15:45pm please. She said sorry but we don't have any drivers available so we won't be able to help you,<br> we can only help you out after 19:30pm. Really!!! Is this what I get for being a gold cheque account holder as well as a platinum credit card holder?agement ph