Absa Take me home service left us stranded next to the road

On 28 September 2017 we made a booking for the Absa take me home service to collect us on 30 September 2017. As per our booking the driver had to collect us at 01:00 am. The function was in the Roodeplaat area, which is classified as a high crime area. The venue closed at 01:00, so we needed to wait next to the road in our car for the "take me home service". After a 40 minute wait we contacted the call centre. They kept us on hold for 15 minutes, while they contacted the driver. The call centre then said they couldn't get hold of the driver so we must wait another 30 min for another driver. We obviously booked through ABSA take me home because we would consume alcohol at the function.

We find this totally unacceptable as this is supposed to be a reliable service.

All this resulted in us having to contact family members to come and collect us because we couldn't take the chance of ABSA disappointing us again and leaving us next to the road at that time of the morning (02:00 am). At the end of the day we had extra fuel cost to cover our family member's cost. We have been Absa customers for the past 20 years and this will definitely let us think twice about our future as Absa clients.