Absa Take Me Home "Benefit"

This is specifically in regards to the Absa Take Me Home "benefit". I made a booking on the Take Me Home android app on Thursday 07 June 2018 for a pick-up on 09 June 2018 at 21:00. Fast forward to last night at 21:10 where my partner and I were waiting to get a call on where to meet the driver and nothing. I called the querie line for the Take Me Home benefit and I was basically met with a very aggressive and very rude agent who basically spoke to me with no respect whatsoever. I calmly gave him the details he needed to look up my booking. He basically calls me a **** telling me that their system says that I made the booking for 10 June for 22:00. I tell the agent no. I made the booking for Saturday 09 June at 21:00. We went back and forth and I told him that my app confirms that i made the correct booking. He tells me that it was my responsibility to call the bank after i made the booking to confirm. I told him that there is no such thing written after i made the booking that i need to make an additional call to confirm. He put me on hold to go speak to his manager or supervisor and came back to tell me that there's nothing he can do! I mean seriously. This agent had to be the worst person i have ever spoken to when dealing with anything with Absa. He is a poor representative of the bank and i have no clue why he is allowed to speak to customers. The service is supposed to help you get home safely and we were stranded into making alternative ways home. I am appalled as to how this was handled and i will never use this so called benefit again. Hoping that Absa take on my complaint seriously because the people they hire to speak to their customers could be the person that potentially makes a customer want to change banks or continue their relationship. I am completely disgusted!