ABSA Take me Home

With my ABSA debit card I qualify for 6 Take me Home services per year. With our high banking expenses, I actually pay for this benefit.<br> I was booked for my first Take me Home service on 12 Dec 2015 for 21:30 from Greenpoint Stadium Cape Town to Stellenbosch. <br> 21:48, the people who should have picked me up phoned and said they will be late and will be at the Pickup point in an hour's time. This is unacceptable as Absa told me to be at the pickup point at 21:15 already.<br> Absa Take Me Home service has a policy which says that the drivers should let them know 30min before the pickup time if they will be late. This was not the case and I had to wait for them!<br> I had to drive back to stellenbosch in my own car.<br> I planned to drink something and that's why I booked the Take me Home service. Luckily I did not drink and was able to drive back myself. It could have been worse. <br> <br> I laid a complaint on Tuesday, 15 December and they promised they will come back to me by the end of that day.<br> I haven't heard from them since!<br> <br> Their service is terrible and basically I pay for a service I don't receive!<br> <br> I am disappointed in ABSA take me home service for not following policy and not coming back to me