LR
Lauren R

1 reviews | Active since Oct 2023

20 Oct 2023, 13:03

Absa - Take Institute

One star was given because there is no option for none. As per usual another large institution is more than happy to take your business for vehicle asset finance, bank the huge interest rates, but as soon as you need your car ownership papers, they couldn't care less. Months of waiting in-between emails sent, multiple phones calls to call centres, more unanswered telephone numbers given to repeat my request to get nowhere. Customer service is pathetic at best. Fed up.

0
Replies (5)
Absa
Absa's reply20 Oct 2023, 13:22
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

LR
Lauren R's update25 Oct 2023, 19:13
Reviewer Update
Still waiting for feedback. Why am I not surprised.
Absa
Absa's reply26 Oct 2023, 09:30
Official
Dear Lauren

We have been informed that the contact was made with you asking where the documents should be delivered.

 Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd 

Best regards,

LR
Lauren R's update26 Oct 2023, 11:23
Reviewer Update
Happy to report that I will be receiving my documents next week. Thank you for a positive ending solution.
Absa
Absa's reply26 Oct 2023, 12:33
Official
Dear Lauren

We are glad that the matter has been sorted.

 Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd 

Best regards,