ABSA Tactics from Daniel Peyper

Not even surprising I found a review on a Daniel Peyper as per review done by Carina 12 Sep 2018, 15:46

I would like to know from ABSA if the following is deliberate tactic from ABSA as a whole or if this is the actions of Daniel Peyper in his own capacity

Have a bit of a unique situation with a car financed by ABSA . There has been some hick up with payments . Upon getting info to contact Daniel I did so immediately . From the first contact he has had no intention of assisting in resolving this matter , he has his sights set on one objective and one alone , and that is to make sure that the car gets repossessed. Stalling tactics , just being unhelpfull and rude is the norm

I have asked for account details and reference to make payments 2 months ago , first month without any response ,second month a response but no details . The actions and lack there off indicated clearly what the intention is here ,and that is not to get the account up to date but to keep it an arrears.

Is this a tactic from ABSA or Daniel Peyper ?