KH
Kyle H
1 reviews | Active since Nov 2022
29 Jul 2023, 10:45
Absa table bay mall - shocking shocking shocking
Absa Table Bay Mall. My wife dealt with a rude and *********** person at entry - who refused to let her into the branch with her trolley, with groceries and a child into the branch? No reason just that no trolleys. Is this how you treat customers? Zero empathy, no logic? Shocking absa. Fact that I’m 20 year customer, bond, credit cards etc etc. honestly say good bye to all of your business - time to move.
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Absa's replyOfficial
31 Jul 2023, 08:29Dear Kyle Harker, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,
Absa's reply31 Jul 2023, 08:29
Official
Dear Kyle Harker, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell Edwards Customer Value Management
Russell Edwards Customer Value Management
Best regards,