Absa systems in a shambles

Absa call centre contacted me to say I qualified for an increase in my overdraft which I accepted. I have sent my salary advice twice to the email for the increase as proof of income as requested. Now I get a message that the period has expired because they did not receive my documents. This is proof that Absa has a systems issue that is in a shambles. Both times my ID number was in the subject line. What has happened to my salary slips. Is Absa not in contravention of the POPI act? Where has my confidential information gone to if I sent the documents to an email address supp**** by Absa? You can keep your overdraft limit increase. Its not me that needs the business - its Absa. I want to know what has happened to my confidential documents