JW
John W

1 reviews | Active since Jul 2011

20 Aug 2015, 11:41

ABSA systems do not work - use another bank

Since yesterday morning, I have been trying to make an urgent overseas payment through ABSA internet banking, using their Western Union functionality. When I kept receiving error messages yesterday, I called their platinum helpline and was told that there were problems with the functionality and that I should try again in half an hour. I did this, but there were still problems.<br> <br> I have tried again a couple of times today, and keep getting the same error message.<br> <br> More than 2 hours ago, I sent an email to ABSA telling about this problem, pointing out that I was trying to make an URGENT payment, and asking when their system would be working. They have received and read the email, but still have not responded.<br>

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Replies (1)
Absa
Absa's reply20 Aug 2015, 14:39
Official
Hello Johnsylvan,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,