1 reviews | Active since Oct 2013
ABSA systems designed to take advantage of clients
<p>I would like to ask ABSA why they automatically deduct all the premiums for home insurance in the beginning of the year and add this to the bond amount. This then forces the client to pay interest on the insurance as well as the bond amount. I am still in this situation and they are not interested in changing it, even though I don't owe them anything on my bond anymore. I am in the process of selling my house but ABSA will take the lump sum for next years home owners insurance in January, charge me interest on this and maybe refund part of the premium when they feel like it. The reason is purely because this is how the system works even though it does not make any logical sense.</p> <p>Another great service by ABSA. I would recommend that anyone with a bond arranged through ABSA, immediately arrange alternative insurance from another insurance company and save yourselves a fortune. Maybe ABSA would then be more inclined to listen to their customers.</p> <p> </p> <p>I will expect another "Thank you for talking to us, we will look into it" response but I hope this will make people look at their insurance and do something about it. Dont let them take more money from you that you do not have to pay.</p>
Dear Gerrie
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Gerrie
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I don't know why they bother with these replies. They don't even follow up.
I don't know why they bother with these replies. They don't even follow up.
Obviously ABSA do not care to assist their clients., Please join the following facebook page and let us see if we can get them to realise that the customers actually pay for their luxury offices, salaries and benefits. https://www.facebook.com/absasupport/
Obviously ABSA do not care to assist their clients., Please join the following facebook page and let us see if we can get them to realise that the customers actually pay for their luxury offices, salaries and benefits. https://www.facebook.com/absasupport/
