PV
Pat V
1 reviews | Active since Jul 2011
20 Jul 2020, 09:20
ABSA system problem
I have just received an email from SARS advising me to obtain all the required IRP5, IT3(b) etc from the appropriate sources. Getting an IT3(b) from ABSA is a simple enough, however getting a CORRECT form from them seems top be well-nigh impossible. The supp**** document shows my current account and credit card, but completely ignores the existence of my money market account, which of course is the account which generates interest. At this point I'm not sure where to take my complaint - to SARS, to the banking ombudsman? ABSA doesn't seem able to fix this problem.
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Absa's replyOfficial
20 Jul 2020, 11:27Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaints reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply20 Jul 2020, 11:27
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaints reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
PV
Pat V's updateReviewer Update
20 Jul 2020, 15:03Thank you Nthabiseng, I appreciate your efforts and am glad to be able to close this issue satisfactorily.
PV
Pat V's update20 Jul 2020, 15:03
Reviewer Update
Thank you Nthabiseng, I appreciate your efforts and am glad to be able to close this issue satisfactorily.