ABSA System Error - Double Debit on Up to Date Account

ABSA double debited my AVAF account on 2 June 2018 without me being in arrears. I managed to returnt he debit order at Capitec on 3 June 2018 and manually transferred my payment to AVAF on 4 June 2018.

ABSA stated that it was a system error and that they will resolve it. I was paid on 5 June 2018 an amount of R7 956.60 at 18:57. The majority of my debit order have already gone through by then so a refund wouldn't have resolved the issue as the double debit should never have happened.

I've informed ABSA Private Bank and is awaiting their response as to how to get the R7 956.60 out of my account withouth any further costs/fees. No response has been received up to date.

It gets better - now I am being harassed by ABSA AVAF daily since 12 June 2018 by a collection against for an arrear on my account.

They called me so far on: ********** 8 11:09 ********** 8 11:42 ********** 8 11:52

I've informed the collection agents of the ABSA error and that I will no longer be taking any AVAF calls from 011 ********** going forward until the issue is resolved.

ABSA made a mess and now I am faced with massive reputational damage, sleeplessness, distress, frustration, having heart palpitations etc.

My AVAF account is in a mess and this due to ABSA. I manage my accounts excellent. I need the account interest to be written back, the account to be restored to ensure that my account is 100% as it should be.

I have raised my compensation claim to ABSA but they keep ignoring it. Ignoring it will not make it go away and further steps is being considered.

Regards Distressed, Frustrated and Tarnished Client