ABSA system control failures and no customer service

It has been 8 days since ABSA emptied out the debit accounts of several clients. To date ABSA has only sent generic responses, apologising for the inconvenience of leaving them with no funds and overdrawing their accounts even though these clients don't have overdraft/credit agreements with the bank. I have probably sent about ten different emails and queries all of which were simply responded to with the generic message. I was due a response on this matter within two working days. The two working days have passed of course without having received any feedback or my money returned to me.

It looks like ABSA can simply do as they please, if their system controls fail or if they make mistakes they simply empty out your account and even overdraw it so that when you receive your next salary they take some more money from you.

ABSA has the power to force clients into debt even though it should be impossible for our debit accounts to have negative balances unless you have an overdraft facility. Quite disgraceful and negligent. You trust ABSA to act as your banker and then they betray your trust.