SS
Shadrack S
1 reviews | Active since Aug 2015
26 Apr 2022, 10:48
Absa Switch
I was told that if i switch to ABSA premium account , I would receive R2000 and Also 100 for each debit order . To this date i have not received any update from absa since the switch . this is a **** .
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
26 Apr 2022, 13:19 Dear Shadrack Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply26 Apr 2022, 13:19
Official
Dear Shadrack Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's replyOfficial
03 May 2022, 10:52Dear Shadrack Both the branch and I have tried calling you on the correct number *** and the branch has sent you an email to assist you with your concern, however unsuccessful.
Please advise when would be a convenient time for the branch to call you
Kind regards, Vanessa Crowe Group Customer Care
Please advise when would be a convenient time for the branch to call you
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply03 May 2022, 10:52
Official
Dear Shadrack Both the branch and I have tried calling you on the correct number *** and the branch has sent you an email to assist you with your concern, however unsuccessful.
Please advise when would be a convenient time for the branch to call you
Kind regards, Vanessa Crowe Group Customer Care
Please advise when would be a convenient time for the branch to call you
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
SS
Shadrack S's updateReviewer Update
16 May 2022, 15:48Good Day ,
I advised you guys to call at 12 however i get calls at wrong time , i still ask when will i receive the 2000 and the 100 for each debit order moved
I advised you guys to call at 12 however i get calls at wrong time , i still ask when will i receive the 2000 and the 100 for each debit order moved
SS
Shadrack S's update16 May 2022, 15:48
Reviewer Update
Good Day ,
I advised you guys to call at 12 however i get calls at wrong time , i still ask when will i receive the 2000 and the 100 for each debit order moved
I advised you guys to call at 12 however i get calls at wrong time , i still ask when will i receive the 2000 and the 100 for each debit order moved
Absa's replyOfficial
17 May 2022, 10:46 Dear Shadrack I will advise the branch to call you at 12:00 today 17 May '22. I also sent you a closure email advising same on Tue 5/10/2022 11:09 PM
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply17 May 2022, 10:46
Official
Dear Shadrack I will advise the branch to call you at 12:00 today 17 May '22. I also sent you a closure email advising same on Tue 5/10/2022 11:09 PM
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
SS
Shadrack S's updateReviewer Update
17 May 2022, 11:35Good day ,
I tried calling the Branch no one was Picking up , besides its not the branch that told i would receive cash back it is the Switching department- Michelle Nkhumeleni was the one running with this issue .
Thank You
I tried calling the Branch no one was Picking up , besides its not the branch that told i would receive cash back it is the Switching department- Michelle Nkhumeleni was the one running with this issue .
Thank You
SS
Shadrack S's update17 May 2022, 11:35
Reviewer Update
Good day ,
I tried calling the Branch no one was Picking up , besides its not the branch that told i would receive cash back it is the Switching department- Michelle Nkhumeleni was the one running with this issue .
Thank You
I tried calling the Branch no one was Picking up , besides its not the branch that told i would receive cash back it is the Switching department- Michelle Nkhumeleni was the one running with this issue .
Thank You
Absa's replyOfficial
17 May 2022, 12:55Dear Shadrack Thank you for the further information. The Branch Manager has updated me on the conversation you had with him and I will reopen the complaint and address your concern with Michelle Nkhumeleni at the switching department.
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply17 May 2022, 12:55
Official
Dear Shadrack Thank you for the further information. The Branch Manager has updated me on the conversation you had with him and I will reopen the complaint and address your concern with Michelle Nkhumeleni at the switching department.
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
SS
Shadrack S's updateReviewer Update
20 May 2022, 10:59Good Day ,
Do you have any Feedback ?
Thank You
Do you have any Feedback ?
Thank You
SS
Shadrack S's update20 May 2022, 10:59
Reviewer Update
Good Day ,
Do you have any Feedback ?
Thank You
Do you have any Feedback ?
Thank You
Absa's replyOfficial
20 May 2022, 12:00Dear Shadrack The switching department is still busy investigating. I will liaise with you further by email by email : ***.
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply20 May 2022, 12:00
Official
Dear Shadrack The switching department is still busy investigating. I will liaise with you further by email by email : ***.
Kind regards, Vanessa Crowe Group Customer Care
Kind regards, Vanessa Crowe Group Customer Care
Best regards,