Absa Swift Payment Reversal, not receiving my money

I made an international Swift Payment from SA to Algeria on the 17th of June 2025, although the payment went through successfully on my side and the money was deducted until date the recipient never received the funds. They went on a few different occassions to the bank and was told no funds received, this prompted the recipient to request that I reverse the funds instead and be credited back the money. On the 30th of July I contacted the call centre and was advised to email the RIB.AOL email address requesting a reversal of the funds and to date there is no solution, all i am being told is that the bank acknowledged the request and that they have escalated the matter but nothing further. Whilst I understand there are 3rd parties involved, surely arent there SLA agreements amongst foreign banks to get back to queries??? Each time I call in and check on the progress I get told call 3 days later, call Friday...with no updates and im really starting to get ****ed off. Vanessa is the one managing my case and I dont think she is applying enough pressure to have this matter resolved, also I urgently need these funds too. So please I have been a loyal absa client for many years..please resolve this issue