ABSA surecheck not working

I used ABSA's mobile application to authenticate transactions, but it sometimes had login issues (this is an issue on my device itself). I un-linked the device online and I wanted to use the old surecheck again.

I then received messages when doing online banking that I need to link a device to perform certain tasks. I called internet banking, but they said I had to go to the branch.

I went to ABSA bank main Centurion branch on 02 June 2018. I was helped by a lady called Nayna Vithal working in the main customer care area. I had to log into my online banking out in the open, on her computer (which screen was turned towards me and could easily be seen by others) even after objecting that it is putting my account security at risk. I had to do this again when she called for assistance over the phone. The issue could not be resolved and a request was sent to an ABSA support email account. I was assured that the issue will be closed and sorted out in 48 hours (i.e. close of business 05 June 2018). I confirmed 30 minutes ago and the same issue is still present.

This is not the first issue that I had with ABSA in recent months and they are really beginning to test my patience.