Absa Surecheck and RVN doesn't work and bad service

Absa South Africa, I have been trying to pay a new beneficiary via my internet banking for over a month now. I have called you at least five times, been into a bank branch, and emailed the rvn4u address multiple times to no avail. I am extremely frustrated by your lack of response as you are preventing me from making urgent payments. I need the Surecheck code to be sent to my email instead of cellphone. Please could someone respond and resolve this issue!