1 reviews | Active since May 2016
<p>ABSA as part of their internet banking service uses 'surecheck' for certain transactions as an security feature. However, it is impossible to use their online banking without receiving such notifications. These notifications work as an USSD functionality and the USSD code belongs to ABSA and not the service provider. ABSA to date are unable to fix this issue on certain smart devises like my LG4. This should not be their customer’s problem because we use ABSA'S platform and codes. They should make sure their services work on all major operating systems and devises. After querying this issue which I have now for more than a month the only assistance I get is to refer me to my SP and/or manufacture. This is unacceptable as a customer seeking assistance for something as important like IBS.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
ABSA has subsequently took notice of my complaint and acted upon this problem. It was solved by reverting me back to the original RVN sms system, which I am grateful for, but need to fix this issue with USSD codes on smartphones. Using USSD 'surecheck' functionality is more secure than the RVN.
Thank you for assistance ABSA.
ABSA has subsequently took notice of my complaint and acted upon this problem. It was solved by reverting me back to the original RVN sms system, which I am grateful for, but need to fix this issue with USSD codes on smartphones. Using USSD 'surecheck' functionality is more secure than the RVN.
Thank you for assistance ABSA.
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