ABSA SUPPORTS THE *****STERS AND NOT THE ELDERLY

Three weeks ago, my elderly mom was ****med of ALL her money. The unknown suspects had ALL her personal details, ID number, Full Names, Address, everything. The case was reported immediately and the following day we submitted all the relevant documents, We were informed that they will be in contact within 48 hours. Nothing. I followed up on her behalf and they promised that the dedicated case manager will be in contact. Nothing. Today, she phoned with the case number and was informed that it was referred to the incorrect department and that it was subsequently closed. CLOSED WITHOUT DOING NOTHING ABOUT IT! I guess that if I had something to hide, knowing that you have a syndicate within your midst who is dishing out personal client information to the suspects, I would like to make it disappear as well. Shocking Absa. I guess you obviously don't KYC either, seeing that you allow *****sters to open multiple accounts with you to launder the ****** money. You have NO CONTROLS in place to protect your elderly. It is Christmas time and she has NO MONEY because of your negligence and don't care attitude to do absolutely NOTHING on the case for the past 3 weeks. SIES on you. I will make sure to share your lack of interest in assisting your pensioners on all social media platforms to create awareness and to ensure that they rather move to a bank that really goes the extra mile and care for the elderly.