ABSA SUPPORT STAFF DO NOT KNOW THE DIFFERENCE BETWEEN DISABILITY COVER AND ENDOWMENT POLICIES!

<p>We have been waiting for two months now for a disability cliam to pay out. Reason for the delay in payment has been that the policy are ceded to Absa as surety for a loan outstanding to them. Problem is - their staff do not know the difference between disability policies and endowment policies - they have been contacting the surrender dept at Sanlam for policy values (completely the wrong dept - s/be claims dept). As a result, even though we have tried our best to point them in the right direction, our payout has been delayed - for at least two months now! The more we talk to Absa, the more they keep on speaking to the wrong people at Sanlam!</p> <p> </p>