BK
Bennie K

1 reviews | Active since Sept 2014

06 Apr 2018, 14:17

ABSA Support Pathetic and an excuse for "support"

Called customer support 4 times today to access my online banking to update my NCR portfolio.

Answered all security questions they asked me, and I know for a fact I answered them all correctly except for maybe one. Then the lady puts me on hold for nearly 10 minutes just to tell me the system locked her out because I answered my questions incorrectly.

Not my ****** problem and I will not visit a branch. ABSA wont pay my fuel or my time or my airtime wasted on their ******* "call centre" so why should I give a damn. Think im going to stop pying them now because clearly they dont want to assist.

So dont phone me ABSA, you wont get your money anymore. Put a stop order on it immediately

0
Replies (1)
Absa
Absa's reply09 Apr 2018, 12:15
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd