ABSA Superstars

I had been receiving calls and harassed by your call center regarding my "Overdrawn" yet staff cheque account.The last consultant I spoke to on Thursday by the name of Malcolm was so rude , minding you I had a meeting with a client. He spoke to be like a ******** on the run, for an account which was opened for me as staff before I rejected the Absa offer. When I drove home I was so upset by the way he spoke to me like I'm trash I was almost involved in an accident.Thank you Malcolm for your bad attitude and you must be proud to know my family almost lost me thanks to you.

However Saturday morning I went to the Northgate branch to close it, I was fuming and even shaking from anger.My turn came ,I lady by the name of Londi Zondo(not sure if I spelled her name correct from her name badge) with short hair assisted .My voice was so loud but WOW , she managed to firstly calm me down and assured me she will assist me. Started asking me why I rejected their offer , we laughed and her other colleague who is a female also but I didn't manage to see her name came to release her .They were both so friendly and professional, I work for a bank myself and I know what great customer service can do for the bank as we in a very competitive industry.

I applaud them for their work ethics and been so people centered. I hope ABSA realizes what great assets they have in you ladies , you deserve to be Manager of others so that you can coach others on how valuable customer service is in this industry.If I had to rate the service you gave me yesterday I would give you 15/10 ,150%. Great stewardship ...I salute , Thank you for changing my mind about ABSA . I hope their manager and Area managers do recognize them as well as promote these young soldiers