ABSA Sunninghill worst service ever!!!

I do like to register my unhappiness in the manner in which your bank has treated me regarding my FICA compliance. I supp**** my original and verified documents way in advance and again on Saturday. Currently, the hold on my account has not been removed despite getting account compliant messages from Absa. This has not been my fault and I cannot comprehend why am I being prejudiced in this manner. The bank has its own compliance processes so as to mitigate its OWN RISK, this i totally understand, however one should note that a responsible bank needs to balance that risk and the inconvenience a loyal customer faces when they cannot access their money. At the very least afford me the courtesy by providing me with timelines when this will be resolved but instead I receive a nonchalant and apathetic attitude from the consultants at ABSA Sunninghill. As a bank you need to review your processes and the staff at Sunninghill especially one K.Mabasa shame, I dont know why you have her as a consultant, she needs to work in the back office, you have Thatho and Nompilo from the Musgrave branch, ****m away, going out of their way to try resolve this, that's customer service. Not even a single phone call from Sunninghill. Unfortunately, they can only do so much. At the end of the day I still dont have access to my account.