ABSA suddenly cannot process Xoom payments and do not respond to emails.

On 16 September I went to ABSA to collect two Xoom payments from my daughter in the USA- I had collected a previous one earlier this year. Forex shunted me around and no one knew ANYTHING about Xoom payments- as far as they knew, ABSA doesn't process Xoom payments. On Xoom's website, ABSA is one of the banks they deal with. I sent a complaint to *** and *** and got the following reply from *** Dear Sir/Madam,

Thank you for making us aware of your complaint. We received your complaint dated 2019/09/16 and will contact you within 8 business hours.

Your complaint reference is C-***3. Please quote this reference number in any future communication with us regarding this matter.

Yours sincerely

Absa Customer Care Regards

Stanton Van Der Merwe Complaint Resolution Suite 0800-41-41-41 www.absa.co.za

Eight hours later I had not received a reply, so I sent another email - and I still have not had a reply from ABSA.

A) the money reflects as having been received by ABSA in emails sent to me by Xoom. B) where is my money? C) why does ABSA not respond- don't they care less, or is it that they can't be bothered?

Lynda Jones