ABSA SUCKS on another level

As an ABSA Bank account holder for VERY LONG. I received notifications that my card expires. After 3 attempts to renew card at Eastgate Branch. Three abandoned after waiting for 30 mins without service which is unacceptable in my opinion. I went through this afternoon. The consultant asks for my ID and then when I question whether my finger prints are requires i am told YES. I refuse, I NEVER requested ABSA to change my banking profile to only transact on my fingerprints. I am not a ******** why does ABSA Bank need my finger prints to renew and bank card that they chose to make expire so ABSA can rip me off with bank charges for issuing a new card? ABSA introduce finger prints because they have a security problem within their system and are simply tried to mitigate their risks which is another issue in itself. ABSA bank NEVER needed my fingerprints to open the account or keep my money WHY must I supply my fingers prints to get a renewed credit card. ABSA Bank chose to implement a finger print system WITHOUT asking my permission or requesting sample finger prints from me to place on record, where were my finger prints obtained without my permission, WHY was I never asked for my finger print before?? Where does my rights in relation to the POPIA Act come in. I am then told without my finger prints I cannot get my renewed credit card – f that is the way ABSA Bank treat me - Close the account because I will not supply my finger prints. I am ssooo not impressed