LB
Louna B
1 reviews | Active since Jun 2012
24 Mar 2021, 10:41
ABSA SUCKS
We have just returned from Absa still trying to digest the experience. My husband has been in the country for 36 years and have never had credit. He has been a client of Absa for 12 years, has a monthly income plus a large amount on an investment a/c. He app**** for a credit card as it is the only way we can pay Netflix/Showmax and was told he was declined because he has no credit record. REALLY??? Does the 12 years with them not count for anything? Does his investment money not count for anything? It is difficult to express our disgust.
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Replies (3)
Absa's replyOfficial
24 Mar 2021, 11:21Dear Louna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply24 Mar 2021, 11:21
Official
Dear Louna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
LB
Louna B's updateReviewer Update
26 Mar 2021, 06:33Absa's response in resolving this matter is to ask for proof of income, copy of I.D. and 3 months' bank statements, all of which are readily available at their bank and has been for the last 10+ years. I'm not surprised reading on the news that they are losing customers by the droves.
LB
Louna B's update26 Mar 2021, 06:33
Reviewer Update
Absa's response in resolving this matter is to ask for proof of income, copy of I.D. and 3 months' bank statements, all of which are readily available at their bank and has been for the last 10+ years. I'm not surprised reading on the news that they are losing customers by the droves.
Absa's replyOfficial
26 Mar 2021, 07:49 Dear Louna
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The bank requires your latest documents to review you application.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The bank requires your latest documents to review you application.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Mar 2021, 07:49
Official
Dear Louna
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The bank requires your latest documents to review you application.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The bank requires your latest documents to review you application.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care