PB
Pieter B

1 reviews | Active since Jun 2011

28 Feb 2021, 16:02

ABSA sucks

I went under debt review on the 14th of February. ABSA decided to freeze all my accounts on the 19th of February. I got paid on Friday and the pay went into my check account. When i phoned ABSA i was told that it would take up to 5 days for me to get my money. That left me withoit money for a whole weekend not able to buy food or anything. I also had to pay my cell phone and Telkom as these accounts are not part of the debt review. I also had to pay child support as there are also debit orders that had to go through. I've benn banking with ABSA for around 30 years now they treat you like you're a ********. It is absolutely sickening. I hope all ABSA clients could see what i went through . They only care about you when they feel like it!!!

0
Replies (2)
Absa
Absa's reply01 Mar 2021, 10:39
Official
Dear Pieter, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9  . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 
PB
Pieter B's update01 Mar 2021, 12:45
Reviewer Update
Thanks, but ABSA reply is not solving the matter as they still want to drag the matter up to the 5 of March as i need my money immediately, and in a meanwhile ABSA still deducts their interest from my account which is also suppose to be part of the debt review, and only they have access to my account at this stage.