NB
Najiema B

1 reviews | Active since Aug 2017

11 Aug 2017, 09:08

ABSA SUCKS

<p><br />insurance claim ********** <br />Cape Town, South Africa<br ********** />Good Day <br />I submitted a storm damage claim to ABSA bank about a month ago<br />an Assessor came to view the property on the 26 June and another 27 June 2017 respectively. I have not received any other correspondence since then.<br />I have called twice and was informed they are "busy" my roof is currently open due to tiles that was blown off. I called again today and was now informed the assessor indicated there was storm damage but also lack of "maintenance" based on this the Manager will now decide if the claim will be processed. I am so distressed that my roof is broken, water is pouring onto my ceiling and i have no money to fix this. I have never missed a bond payment but the moment one attempts to claim these organisations find a method to not pay.<br />I need assistance in finalising this matter. I have 2 young children that are suffering due to this.</p>

0
Replies (8)
Absa
Absa's reply14 Aug 2017, 09:27
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply14 Aug 2017, 09:27
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

NB
Najiema B's update21 Aug 2017, 12:09
Reviewer Update
my id number *** Claim no.***
NB
Najiema B's update21 Aug 2017, 12:09
Reviewer Update
my id number *** Claim no.***
NB
Najiema B's update21 Aug 2017, 12:09
Reviewer Update
my id number *** Claim no.***
Absa
Absa's reply21 Aug 2017, 16:05
Official

Thank you

Best regards,

NB
Najiema B's update07 Sept 2017, 16:06
Reviewer Update
And the saga continues. After my correspondence with Nthabiseng Sibande I receive an email from Aubrey indicating i need to complete and return the final settlement claim form as they will not be liable for any additional claims. I completed the form and returned it. 22 August 2017. in the same instance SMG company arrives to attend to my barge boards and i thought great they are attending to my ORIGINAL claim. Today i receive an invoice from SMG indicating I have to pay them for installation of the barge boards as ABSA indicated I am responsible for the payment. I do not understand why I have to pay this account as it is not an additional claim but part of my original claim. so frustrated
Absa
Absa's reply08 Sept 2017, 10:18
Official

This matter was finalised with you in August

Best regards,