ABSA sucks🤬

So, this is my first rant on hellopeter. Due to circumstances, I cannot access my salary that is deposited into my cheque account on a monthly basis. In order to circumvent the problem, I opened a savings account with the same bank (Absa). At this juncture let me add that I’m a client for over 40 years. My salary was deposited on Friday and I made the usual call for the funds to be transferred to my savings account- something that I have done for the past six months. I requested that the transfer be done ASAP as I was leaving to Cape Town that evening. The consultant assured me that the request would be escalated to management and that it shouldn’t be a problem as the said transfer took place every month. Today is Tuesday (21h12) My salary has still not been transferred and using the helpline has proven to be quite frustrating. I called at 15h50 and held on for an hour before my call was rudely terminated by someone on the other end. For me, this represents absolutely poor service and I would recommend that ABSA up it’s game big time. This does not even take into account the missed trip to Cape Town due to the lack of funds.