Absa SUCKS

A couple months ago I shared a rant I.r.o. the treatment I received from my bank of over 40 years. I am on voluntary debt review as I would like to be debt free before I retire. My salary goes into my cheque account but because the account is under debt review, I transfer the funds into a savings account opened for this purpose. The Education department is taking it’s own time changing my account details so, in the interim, a manual transfer is required. Doesn’t seem to be such a big ask, does it. Well, I got paid on the 15 December and made a call to have my salary transferred. After my last rant, I was given a specific person to contact in such cases. She has been quite helpful whenever contacted. This time around, something went wrong. I was assured that the request would be actioned and promised the missus that we could do shopping the following day. The following day, nothing. I could not call anyone because it was a holiday. First thing on the 17 December, I call the dedicated person but cannot get through. After several attempts, I decide to call the call centre. After a wait of 47 minutes, I eventually get through only to be told that the request wasn’t actioned. I ask to speak with a manager but am told that it was not possible to do so. I am livid but keep my cool and ask the consultant to action my request. I am assured that it will be done. Long story short is that it is now 21h05 on the 20 December. My request has, to all intents, been ignored. A call earlier in the day proved to be a lesson in frustration. After being assured that MY FUNDS would be transferred, I ask to speak with a manager. The call is transferred and after holding for around 15 minutes, some idiot terminates the call. ABSA NEEDS TO RESPOND AND DO SOMETHING DRASTIC TO KEEP A LONG TIME CLIENT. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬