Absa sucks

I keep on having bad experiences with absa, whether it is online or in branch. The staff do not seem to know their products, or systems or standard operating procedures. It is very frustrating. And when they do not know what to do their response is always "WE ARE OFFLINE" OR "THE SYSTEM DOES MOT ALLOW IT". This is ridiculous and because of this lack of customer service I always end up paying penalties to the bank. They are costing me s fortune on a regular basis. Their action line just says apologies for the inconvenience. That's it.