ABSA sucks ...

I have had building insurance with Absa for 16 years and only claimed twice for the geyzer bursting . I am currently overseas and my geyzer burst the third time . I mailed Absa about 20 times ..seriously No response..I had to pay a plumber to assess and then when I sent Absa someone to assess and replace the geyzer . They only fixed the geyzer and not the water that damaged my walls and floor . So if you work it out , I pay about R90000 for the years I had insurance with them and only claimed thrice..so they scored about R70000 for free. But yet their service sucks. So I will cancel my insurance and go with another company that actually answers my e mails . Think it's because Im overseas that they neglect to address my e mails .