MZ
Musa Z
1 reviews | Active since Apr 2022
08 Feb 2026, 11:06
absa sucks
i have been shopping for a bank as i want to centralize everything, so i was interested on ultimate account, i oncehad the 7.50 account with absa before, so when i tried to open the account online i get redirected to a login screen, what acount number will i enter since i have NO account with absa????
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
09 Feb 2026, 11:42Dear Musa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe
Absa's reply09 Feb 2026, 11:42
Official
Dear Musa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe
MZ
Musa Z's updateReviewer Update
10 Feb 2026, 14:16Hi
has there been any progress on this that doesn't include me going to the branch because that is what i did when i closed my account i went to the branch, sandton branch and i was assisted by the teller there to close my accounts but i am not sure why the system seem to think i have an active account with absa
has there been any progress on this that doesn't include me going to the branch because that is what i did when i closed my account i went to the branch, sandton branch and i was assisted by the teller there to close my accounts but i am not sure why the system seem to think i have an active account with absa
MZ
Musa Z's update10 Feb 2026, 14:16
Reviewer Update
Hi
has there been any progress on this that doesn't include me going to the branch because that is what i did when i closed my account i went to the branch, sandton branch and i was assisted by the teller there to close my accounts but i am not sure why the system seem to think i have an active account with absa
has there been any progress on this that doesn't include me going to the branch because that is what i did when i closed my account i went to the branch, sandton branch and i was assisted by the teller there to close my accounts but i am not sure why the system seem to think i have an active account with absa
Absa's replyOfficial
10 Feb 2026, 14:48Dear Musa Regarding your complaint C-***1, we have our online team looking into the matter. Kind regards,Group Customer CareVanessa Crowe
Absa's reply10 Feb 2026, 14:48
Official
Dear Musa Regarding your complaint C-***1, we have our online team looking into the matter. Kind regards,Group Customer CareVanessa Crowe
MZ
Musa Z's updateReviewer Update
12 Feb 2026, 14:18Since this was taking too long i went to a branch yesterday and they told me i have no active accounts yet i couldn't apply for an account online, then a lady called and assisted me with opening an account and my spouse opened an account linked to mine, the biggest problem now is that she can link her account on the app and i cannot!, i have sent money to my new account and i got sms notification that the money is now on the account BUT i cannot link to the app as it throws an exception cannot find the account!
MZ
Musa Z's update12 Feb 2026, 14:18
Reviewer Update
Since this was taking too long i went to a branch yesterday and they told me i have no active accounts yet i couldn't apply for an account online, then a lady called and assisted me with opening an account and my spouse opened an account linked to mine, the biggest problem now is that she can link her account on the app and i cannot!, i have sent money to my new account and i got sms notification that the money is now on the account BUT i cannot link to the app as it throws an exception cannot find the account!
Absa's replyOfficial
12 Feb 2026, 15:10Dear Musa Regarding your complaint C-***1, thank you for the update.
I have requested further assistance from out digital team. Kind regards,Group Customer CareVanessa Crowe
I have requested further assistance from out digital team. Kind regards,Group Customer CareVanessa Crowe
Absa's reply12 Feb 2026, 15:10
Official
Dear Musa Regarding your complaint C-***1, thank you for the update.
I have requested further assistance from out digital team. Kind regards,Group Customer CareVanessa Crowe
I have requested further assistance from out digital team. Kind regards,Group Customer CareVanessa Crowe