ABSA Sucks

I am extremely disappointed and disgusted with ABSA. After being a loyal customer for over 20 years I really wish I could discontinue banking with such an institution that cannot guarantee the safety and security of my money.

A few thousand rands was taken out of my account by ********** and all ABSA can say is that I was the negligent one in giving away usernames and password. When asked to see the evidence of their findings they cannot even show me and I must just believe them. I cannot accept ABSA’s flippant dismissal of this issue by inferring that I am the guilty party in this regard, I am the victim in this incident.

For the record I am an IT specialist and thus am fully aware of the dangers of theft, ***** and other cyber- crimes. I use one computer and Mobile for internet banking and I use the same two devices to logon to other banking services. Thus, I take extreme exception to the fact that you have inferred that I have been negligent with my username and password. This is utter *******! ABSA is simply taking the easy way out by deferring the blame elsewhere other than taking responsibility for your errors and short comings around security. I have paid thousands and thousands of Rands in bank and administration fees to ABSA over the years and I expect to be treated in a manner commensurate with ABSA’s values (WHAT Values)