CS
Christo S

1 reviews | Active since Jan 2012

07 Aug 2018, 09:57

Absa sucks!

Dear Absa! Just to let you know that since my complaint last month, the problem still has not been resolved. It is the 7th today and my account has still not been debited for my vehicle finance. I do not understand how a simple banking details change can be such a difficult task for your staff. I am happy that I do not bank with you at all. I will never ever in my life take up vehicle financing from Absa either.

Please sort out my debit order this week.

0
Replies (3)
Absa
Absa's reply07 Aug 2018, 14:07
Official

Dear Mr Shepard, an incident has been logged and your reference number is *** . I am Claudette Lewis , and I will be in touch soon to provide you with an update on the status of the incident. You are welcome to email me at *** call me on *** if you need any further details. Please be advised that I will facilitate the resolution process for you.

Best regards,

Absa
Absa's reply07 Aug 2018, 14:08
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,

CS
Christo S's update09 Aug 2018, 10:45
Reviewer Update
Absa please get your house in order! You are absolutely pathetic. Got phoned on a public holiday by ford credit to find out why my debit order was unpaid. Seriously I don't have time for this.