Absa sucks

I had a credit card with absa and due to ill health I couldn't pay and I recently made contact with absa from the promenade branch in Mitchell's plain where I was advised to make the call center to make arrangements to settle the account. I made the call from the branch and was advised that they would get back to me with 5 days and to date nothing has happened and it's been more than3 months nw. I want to settle this account and get a paid up letter and I doubt this will ever happen, your service is so bad that I would recommend you to someone