ABSA SUCKS

Terrible, pathetic service, I do not recommend ABSA to anyone. Use an alternate Bank. I submitted a claim 16 March 2018 to replace carpets that was damaged due to a burst pipe. Yes 4am the morning I was busy mopping up water. I received a called from the assigned service provider to do the assessment. The consultant was at my home 27 March 2018. NB: I was not even claiming for the pipe only the 3 Carpets. Today 4 April 2018, I called the service provider to establish what is the status as I have not received any correspondence from him or ABSA. I was then informed by the service provider they are waiting on ABSA to provide feedback regarding the claim. I then called ABSA and spoke to a consultant regarding the claim and was met with a very sarcastic and condescending attitude. I was then informed by consultant that I should provide the quote of the contractor that fixed the pipe as well as images of the burst pipe. I then enquired why no one has contacted me informing me of the documentation required and was this and was met with the answer that it is obvious I should have sent the information. I informed said consultant that I did not claim for the pipe and was met with she is fully aware of it and i must just send the documentation. No apology that someone slipped up, oh no it is my fault that I who am not an employee of ABSA and aware of their procedures should have known what to do. I am so frustrated with them.