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Donna M

1 reviews | Active since Aug 2011

06 May 2023, 12:15

Absa sucks

At ABSA Bank greenstone for an hour only to be told that I cannot be assisted. The app is offline. You can't retrieve vouchers on the app. But no one can assist me wither to retrieve the vouchers any other way. No call assistance on weekends. Emailed for assistance 14 April. Lady asked me what vouchers I wanted... gave her the details. Still waiting for the vouchers since then. The receptionist at ABSA greenstone has the most non chalante attitude ever and clearly is not informed. I sat am gour, but caus she wasn't informed about the vouchers issue this was the result. A waste of time cais of someone who isn't informed about what's happening. Very very annoyed at rhe pathetic service received

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Replies (1)
Absa
Absa's reply08 May 2023, 08:20
Official
Dear Donna Moodley

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
 
 Please provide me with your ID or Account number to enable me to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***7 Kind regards,Group Customer CareNthabiseng Sibande