ABSA SUCKS

I am writting this complain while I am on the phone with a call centre agent who has put me on hold with the hope that I will hang up BRUNELIN, I went to thhe Baulders branch to have the intrest rate on my bond fixed and I was told that I need to contact home loans which I did, home loans told me to call customer service which I did and I got call centre agent with a rotten attitude telling me to go back to the branch!! and she put me on hold when I asked to speak to a manager, she finally got me another call centre agent Anna Kwetla who claimed to be second in charge!! so sick of ABSA, CAN SOMEONE WITH A BRAIN THAT WORKS PHONE ME BACK and stop sending me from pillar to post. I want that Bruneline person to call me with a formal apology and explain to me what she was hired to do exactly or FIRE HER!!