ABSA - Such disappointing client service

I need bank statements that back date to 2015. Unfortunately I can only access up to 2018 from my emails that are in a format that my current operating system will read. I contacted the call centre weeks ago to assist. I was told to email a specific email address, which I did. I was then told they cant help me. I called again and was given another email address, which I also proceeded to email my request to. I again got a response that they cant assist. I went back and forth with them a bit, in hope that I would get assistance, but the agent just stopped responding. All of a sardine, the original email address gets back to me and says they can assist for R1000. I agree to pay because I need them asap. You would think this is a simple request from your bank right????!!!!!! Simple pdf documents in colour sent via email. But NO! I follow up today after waiting ages and boom....now I get told they cant help because I am not registered for e-statements. Are you kidding me!!!!! If I wasn't registered, why would I be getting them every month. ABSA has become such a disappointment. What **** service. I have multiple accounts and a bond with ABSA - you would think they would look after their clients. #Itstimetomovebanks