ABSA sub par service and customer care
Highly disappointed in ABSA especially the ***** department. After *****ulent transactions on my credit card via my bank app, and reporting it to the police and ABSA the communication from ABSA has been nonexistent, leaving me think that there is a massive internal problem at ABSA and also that the ***** is an internal job. As this seems to be a wide spread issues, and ABSA seem not to care about their clients at all.
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Replies (2)'s updateReviewer Update
06 May 2026, 10:53So just received feedback from ABSA stating that they are not at fault and will not assist me further on the ***** claim. I have lost all trust in ABSA and after being a Customer of ABSA for over 30 years I am now going to close all my accounts with ABSA and move to another bank. They low level of customer support and care.
's update06 May 2026, 10:53
Reviewer Update
So just received feedback from ABSA stating that they are not at fault and will not assist me further on the ***** claim. I have lost all trust in ABSA and after being a Customer of ABSA for over 30 years I am now going to close all my accounts with ABSA and move to another bank. They low level of customer support and care.
Absa's replyOfficial
06 May 2026, 11:55Dear Adriaan
I will get back to you.
I will get back to you.
Absa's reply06 May 2026, 11:55
Official
Dear Adriaan
I will get back to you.
I will get back to you.