ABSA stuff up

This morning I found that ABSA has once again debited my account for a will that I had with them 15 years ago and which I had cancelled. Although this is an error made by ABSA I have no option on internet banking to reverse or message them to fix their ****. I went to the absa in Forrest hill and they have one line for customer services and tellers. I ask the lady where do I stand and she says over here (which is where I am). I ask if customer services and tellers que is the same she says no. I ask her how do u know where to go if every one is in the same que and I was told if u get to the front of the que I would know which counter I need to be at. Which means I must move with the que till I eventually get to the front. Keeping in mind that only 2 people was helped in 15 min that I was there and there is 20 people in front of me...I will take an hour if not longer to get out there. So my question is....since when has ABSA decided to incorporate the ****a shop queing system in their branches? Perhaps its time to find a bank that has their clients at heart. Its 2018 guys, assistance should be quick and straight to the point., it should not be like going to home affairs.