ABSA STUDENT CHEQUE ACCOUNT - NO RELIEF

I pay my daughters ABSA student loan through a debit order off my ABSA cheque account each month. Since agreeing via email in Feb 2019 regarding repayment conditions I have never received a statement, I just pay religiously each month. ABSA now advertises that if you have a student loan you can apply for the COVID 19 payment relief. Since the 4th April we have app**** via email and online numerous times but have received not 1 reply. Finally today I decided to start calling ABSA to query this. What a mission!!!! I was sent from pillar to post. These are a few of the numbers I was given to phone for assistance: *** *** *** *** *** Finally got some sort of answer on the last number called but they said we actually need to call *** - no answer.

What we were told is that student loans don't qualify for COVID 19 relief but we can call the CT number and query this (no answer). Also found out that we don't have an actual student loan account we have a "CHEQUE STUDENT ACCOUNT"?? Apparently they start with different numbers - one starts with 30 and one starts with 40. But not once in Feb 2019 when finalizing the repayment period did anyone say to me that this is a cheque student account i am paying bac****

So I still have no answer to my request for relief on this account !!!! The stress of not be able to pay your debts that this causes on a person is extreme to say the least. But what makes this even worse is that the different divisions at ABSA don't seem to be connected. Why can we not phone one number and get clarity on any information pertaining to our portfolio????