ABSA stuck in 2005

My wife and I setup our banking accounts a few months back, we spent 3 hours in bank that day and we both gave all our details and mobile numbers but for some reason, my wife's mobile notifications was not setup. We have a 3 year old and a 1 year old so we cannot spend time in a bank again as small kids get restless. We just called the call center but they say we need to go into the branch. Absa why is this bank stuck in 2005? We are in 2025 for goodness sake. Don't even get me started on the fact that you cannot even setup a recurring payment on the mobile app. Come on ABSA get this sorted for my wife.