ABSA stress

I am so appalled by ABSA service. I owed ABSA credit card and Overdraft, which were both settled yesterday. After paying extra fees to get my account on point, the lady consultant assured me that everything was in order and paid for. I asked the consultant to close both accounts and she said that she cant and that a consultant will be in touch to close the accounts. I received a long inquisitive call this morning from ABSA customer service, with the hope that I will finally close my accounts with them. Only to hear that they want to milk more money from me in the name of extra charges which I had already paid for yesterday. The consultant then had to audacity to ask me to consider remaining with ABSA. I asked him why the bank is charging me so much money after having paid all I owed and the extra R861 for charges yesterday, he could not explain. My view is that ABSA is trying by all means to prevent loosing clients to the extend that they are now *******ly/**********ly charging clients so that they will always remain with ABSA due to extra charges. I am disgusted at ABSA for this sort of desperation and I regret ever being a client with them. At the present moment my account is still active because the consultant hung-up on me.