MS
Moira S
1 reviews | Active since Mar 2009
06 May 2024, 18:39
ABSA stranded me in a foreign country with no funds.
Held ABSA BA Card for 6+ years. 95% of what time I have paid entire amount due, by due date, every month. This month forgot to pay due to being out of SA. Amount due R171. CR Limit R75,000. What do these *****s do? Without warning they block my card, leaving me stranded in a foreign country with no funds. ABSA exercises neither discretion or customer care. I have spent over R500 in futile efforts to contact their call centre. I would like that back. And I would like an apology for them putting a senior customer in possible danger.
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Replies (1)Absa's replyOfficial
07 May 2024, 07:22Dear Moira Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply07 May 2024, 07:22
Official
Dear Moira Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
