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Naydene P
1 reviews | Active since Apr 2021
05 Oct 2022, 11:55
Absa stole my mother's pension with their faulty ATM
My elderly mother tried to withdraw her pension from a Absa ATM. The ATM was faulty and the transaction was unsuccesfull. The transaction never reversed. No money came out. My mother goes to the Absa Branch in Southgate speaks to the rude personnel that refuse to investigate or take the ATM ***** complaint. They rather Sent my mother to Sassa. Sassa says that the transaction was never reversed. So what now Absa. You refuse to investigate your faulty ATMs, you going to ***** a old ladies money? No ***** matter to investigate, what if there was tampering with that ATM, is that my mother's fault. I'm disgusted and SA should be disgusted
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Naydene P's updateReviewer Update
06 Oct 2022, 01:17Once again, horrible service from Absa refusing to help my elderly mother. No1 Lindiwe from your Ceo office did not call. She just send an email saying that my mother that struggle to walk must go to Sassa office. Absa will not investigate their ATM. Not thinking that Sassa beneficiaries is old people, poor people, people without resources. Have mercy atleast since a Absa ATM caused this mess. *****ing a old person's money. Lindiwe from the Ceo office is sitting in her nice job, replying to an email, not thinking of the elderly and how this is effecting my mother not getting her pension. I have to say, Absa is the worst of worst. Why didn't the Absa ATM reverse the transaction how is that my mother's fault how? ND to reply saying Sassa just like any other financial institution must launch a investigation with Absa for Absa broken ATM's. I want to still see that happen. Really Absa, you can't investigate your own ATM. #absasuck #Absastolemymoney #Absapaybackthemoney
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Naydene P's update06 Oct 2022, 01:17
Reviewer Update
Once again, horrible service from Absa refusing to help my elderly mother. No1 Lindiwe from your Ceo office did not call. She just send an email saying that my mother that struggle to walk must go to Sassa office. Absa will not investigate their ATM. Not thinking that Sassa beneficiaries is old people, poor people, people without resources. Have mercy atleast since a Absa ATM caused this mess. *****ing a old person's money. Lindiwe from the Ceo office is sitting in her nice job, replying to an email, not thinking of the elderly and how this is effecting my mother not getting her pension. I have to say, Absa is the worst of worst. Why didn't the Absa ATM reverse the transaction how is that my mother's fault how? ND to reply saying Sassa just like any other financial institution must launch a investigation with Absa for Absa broken ATM's. I want to still see that happen. Really Absa, you can't investigate your own ATM. #absasuck #Absastolemymoney #Absapaybackthemoney