ABSA stole my money

<p>Good day</p> <p>On the 7th of May 2017, I bought R300 electricity via Absa's *120*2272# command. Immediately after received the sms with the electricity token. But my prepaid electric meter keeps rejecting the token number received from Absa. I then went to shoprite and purchased a R50 voucher from the kiosk, and the prepaid electric meter accepted the token.</p> <p>On Monday I called eskom to find out why my R300 token was rejected? The lady at eskom informed me that nothing except for the R50 voucher I bought at shoprite shows on their system, which means & I quote what she said: "ABSA did not pay over the money to Eskom for the voucher to take effect that's why it got rejected.</p> <p>I then went to the Absa branch and one of the consultants sent this through to their IT department, I asked for my money back, she said they cannot reverse a purchase made. I called the service provider Absa uses to issue out the token via their eskom channel; I still do not know how this works but, their line keeps on dropping right after hello!</p> <p>I then approached City of Cape Town, which is the municipality where under the electricity meter falls; they also stated that only the R50 shows on their system and not the R300. But they also said, should the R300 have been credited on the system and a token was issued and it gets rejected, only then I can request for a new token. But in this case I cannot because there is no proof except from my bank statement that the purchase was successful.</p> <p>This is the worst service I have ever received from Absa! Almost 2 months of me constantly phoning and still no word from Absa, they simply sent my complaint to their IT department, no one contacted me back to say, we are working on your problem/complaint will get back to you shortly, nothing?</p> <p>So in my opinion this constitutes that a ********** transaction has happened on my account.</p> <p>Pay back my money!</p>